Privacy Policy

Effective Date: 05/08/2025
Last Updated: 05/08/2025

Zedwallet, a product of Zedquest Consultancy Limited (“Zedwallet”, “we”, “us”, or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform and services.

By accessing or using Zedwallet, you consent to the practices outlined in this Privacy Policy and agree to be bound by our Terms & Conditions.

1. Information We Collect

When you use Zedwallet, we may collect the following types of information:

Personal Identification Information: name, email address, phone number, physical address, national ID, and payment details.
Account Information: username, password, transaction history, merchant or agent IDs.
Technical Information: IP address, device information, browser type, operating system, and usage data collected via cookies or similar technologies.
Communication Data: messages or content you share via the platform, support inquiries, and feedback.

2. How We Use Your Information

We collect and use your information to:

Provide, operate, and improve Zedwallet services
Process payments and fulfill transactions
Communicate with you about your account, orders, and updates
Offer customer support and respond to inquiries
Deliver targeted marketing and promotional content
Detect, investigate, and prevent fraud or violations
Comply with legal obligations

3. Sharing Your Personal Information

We may share your personal information with:

Service Providers: e.g., Shopify (for store services), payment processors, and cloud hosting platforms.
Analytics Tools: e.g., Google Analytics for website traffic analysis. You can learn how Google uses your data here and opt out here.
Legal Authorities: where required by law, regulation, legal process, or enforceable governmental request.
Business Transfers: in the event of a merger, acquisition, or sale of company assets.

We do not sell your personal information.

4. Data Security

We take the security of your data seriously. Zedwallet implements industry-standard encryption and access controls to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Third-Party Integrations

Zedwallet may integrate with third-party services. Your use of those services is subject to their privacy policies, and you are encouraged to review them separately. We are not responsible for the practices of third-party providers.

6. Your Rights and Choices

You may:

Access, update, or delete your personal information by logging into your account
Opt-out of promotional communications at any time
Request details of the personal information we hold about you

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Zedwallet is not intended for children under the age of 18. We do not knowingly collect or store personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Effective Date.” Your continued use of Zedwallet after changes are made signifies your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 Email: info@zedquest.com
🌐 Website: https://zedquest.com